Senior Shopify UX Strategist
UX · Remote (US) · Full-time
We're looking for a Senior Shopify UX Strategist to take on a team lead role within our UX team. In addition to producing best-in-class UX deliverables, you will act as the team's strategic lead - guiding project direction, managing team hours and priorities, representing UX in cross-functional meetings, and leading client-facing presentations and workshops. You'll partner closely with designers, developers, and account leads to create thoughtful, user-centered Shopify experiences, and be the primary voice of UX in client engagements, ensuring design decisions align with both user needs and business objectives.
Responsibilities
- Lead UX strategy and execution across multiple Shopify projects from discovery through delivery.
- Manage and prioritize UX team resources and hours in collaboration with project managers.
- Facilitate and lead client meetings, workshops, and presentations - clearly communicating UX rationale and advocating for best practices.
- Serve as the main point of contact for UX on cross-functional teams, translating business needs into actionable UX plans.
- Create wireframes, user flows, and prototypes to articulate solutions.
- Conduct UX audits and present findings and strategic recommendations to clients.
- Conduct and synthesize user research and usability testing to validate design decisions.
- Maintain UX documentation, style guides, and design systems.
- Stay on top of industry trends and continuously improve team processes and deliverables.
Qualifications
- 3+ years of UX design experience with a focus on e-commerce and/or Shopify.
- Deep knowledge of the Shopify ecosystem, including themes, apps, and storefront structure.
- Strong leadership, organizational, and time management skills.
- Can proactively identify workflow bottlenecks.
- Exceptional client communication skills - confident in leading discussions, responding to feedback, and translating client goals into UX strategies.
- Expertise in Figma and common UX tools.
- Working knowledge of HTML/CSS/JS is a plus.
- Strong portfolio demonstrating UX leadership, strategy, and design execution.
- Detail-oriented with a passion for great user experiences.
Apply via the contact form →
Shopify Account Manager - UX Strategy
UX · Remote (US) · Full-time
We're looking for a Shopify Account Manager for our UX Team who thrives on client interaction, follow-through, and keeping projects running smoothly from kickoff to launch. This person will be the operational backbone of our team, ensuring nothing falls through the cracks. You'll own timelines, agendas, follow-ups, and client-facing calls - with the technical Shopify know-how to confidently navigate platform conversations and the UX fluency to break down client needs into clear, actionable next steps.
Responsibilities
- Own client communication: Lead calls, manage follow-ups, and be the reliable go-to for client questions, updates, and expectations.
- Drive accountability: Follow up with both clients and internal teams to ensure we have what we need, when we need it.
- Build and manage project timelines: Set realistic deadlines from the start and keep everyone on track with clear milestones.
- Create agendas and run meetings: Keep calls focused and productive; know what needs to get discussed, decided, or delivered.
- Track deliverables and open questions: Maintain a live view of project needs and what's outstanding, both internally and externally.
- Translate client needs into UX tasks: Understand what clients are asking for and convert it into clear direction for designers and developers.
- Coordinate across stakeholders: Collaborate with UX, dev, PMs, and third-party platforms to ensure smooth integration and communication.
- Create and manage tickets: Log work, track progress, and follow up when things aren't moving.
- Act as Shopify liaison: Confidently speak to what's possible on Shopify, communicate platform limitations, and facilitate app/integration discussions when needed.
Qualifications
- 3+ years account management in e-commerce; 2+ years on Shopify Plus.
- Strong familiarity with the Shopify platform, including theme structure, apps, and admin tools.
- Solid understanding of UX and ecommerce best practices - especially what works and what doesn't in a Shopify environment.
- Proven experience running client calls, managing timelines, and driving task completion.
- Excellent written and verbal communication - clear, direct, and professional.
- Meticulous organization skills, attention to detail, and proactive follow-through.
- Ability to keep multiple projects and stakeholders aligned without needing constant direction.
- Nice to have: Exposure to Figma, enough to open files and annotate for clients or dev handoff.
- Nice to have: Ability to provide light training to clients on Shopify usage post-launch (e.g., updating PDP content or managing blog posts).
- Nice to have: Familiarity with analytics platforms like GA4, Hotjar, or Triple Whale to support performance insight conversations and basic reporting.
- Nice to have: Experience with high level post-launch QA (e.g., verifying a client ask was addressed).
Apply via the contact form →
Senior UX Strategist / Product Manager
UX · Remote (US) · Full-time
As a Senior UX Strategist/Product Manager, you will play a crucial role in the design and development of wireframes for Shopify stores. You will collaborate with our design and development teams to create user-centered designs that enhance the user experience and meet our clients' needs.
Responsibilities
- Create wireframes and mockups for Shopify stores based on client requirements and user research.
- Collaborate with fellow senior designers, developers, project managers, and ecommerce strategists to ensure design consistency and alignment with project goals.
- Conduct user research and usability testing to gather insights and validate design decisions.
- Iterate designs based on feedback from stakeholders and team members.
- Stay updated with the latest UX trends, tools, and best practices to ensure our designs are innovative and effective.
- Assist in creating design documentation, style guides, and design systems to maintain consistency across projects.
- Conduct thorough UX audits, compile and present findings to the client.
- Manage client communication - must be comfortable talking with clients.
Qualifications
- Bachelor's degree in Design or a related field.
- 1-2 years of experience in UX design, with a focus on e-commerce and/or Shopify.
- Proficiency in Figma and other design tools.
- Basic understanding of HTML, CSS, and JavaScript is a plus.
- A portfolio showcasing your UX design skills, particularly wireframes and prototypes.
- Excellent communication and collaboration skills.
- Attention to detail and a passion for creating exceptional user experiences.
Apply via the contact form →